Returns Policy
At Homea, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return policy carefully before making a request.
Return Eligibility
We accept returns under the following conditions:
Condition
Return window
Item condition
Proof of Purchase
Non-returnable
Damaged by Customer
Details
Within 14 days of the delivery date
Unused, unwashed, and in original packaging
Order confirmation or receipt required
Perishable goods, personal care items, final sale/clearance items
Items damaged due to misuse are not eligible
How to Initiate a Return
1.Contact us at [your email] or through our website contact form within 14 days of receiving your order.
2.Provide your order number, item(s) to return, and reason for return.
3.Our team will respond within 2–3 business days with return instructions and a return shipping label (if applicable).
4.Pack the item securely in its original packaging and drop it off at the designated courier.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days back to your original payment method.
Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
Exchanges
We offer exchanges for defective or damaged items at no extra cost.
If you'd like a different item, please return the original and place a new order.
Damaged or Defective Items
If your item arrived damaged or defective:
Contact us within 48 hours of delivery.
Send photos of the damaged item and packaging to [your email].
We will arrange a free replacement or full refund — your choice.
Return Shipping Costs
Scenario
Change of mind
Wrong item sent
Defective/damaged item
Who pays shipping
Customer
Homea
Homea